Microsoft Windows Upgrade

Microsoft deliberately provides best option to its customers in regards to any Microsoft windows upgrade. Hence the customers are easy to move from the older to the latest operating system without any hassle. To make the user more comfortable it works in coalition with the manufacturer and other certified partners.

With the launch of Microsoft Operating System Windows 7, Microsoft Windows Upgrade offer are available with the branded manufacturing unit. There are certain terms and condition for the free upgrade. Most of the units are offering the upgrade on the PC purchased between, June 26, 2009 to January 31, 2010 with any one of the following operating systems: Windows Vista Home Premium, Windows Vista Business or Windows Vista Ultimate.

Apart from above mandatory condition, for getting successful Microsoft Windows Upgrade you must have system which meet the ahead mentioned system requirements: 1 GHz 32-bit or 64-bit processor, 1 GB of system memory, 16 GB of free hard drive space, video graphics with 128 MB of memory with support for DirectX 9.

User must have a DVD to perform Microsoft Windows Upgrade. Upgrade disc will be received after the acceptance of your request from Microsoft ends. For implementation of the Microsoft Windows Upgrade you must have a hi-speed Internet connection.

Note: To avoid any risk related to data loss, it is recommend that you create a backup of your hard drive before performing the upgrade.

After getting the upgrade done you will experience amazing feature on your system. Induction of jumplist, snap, windows search will make you work fast, presence of Home group will smoothen the sharing of printers and scanners in the home condition. Everything is possible with a single click. Communication will become more interactive with faster Windows Live Mail, Windows Live Messenger. Induction of Windows Live Photo Gallery will give better option to manage and edit photos and create your own library.

Computer troubleshooting

Computer troubleshooting is a dreadful word for most of the users. This is a wide range issue, which may be critical or simple The problem cab be related with the peripheral devices such as associated printer, scanner or other. The actual reason behind writing on computer support is to give simple solution to complex issue.

Startup Issue

Start up is the most common issue in which the user can't get the computer started or it might be starting after some delay. You may be getting error soon after you turn on the computer and screen might be appearing black or blue in extreme condition. All these issues are related to BIOS setting. Hence to do computer troubleshooting you must be very familiar with BIOS settings. You need to turn on the computer and press F8 button. You will be navigated to "Advanced Boot Options" window, which lists several available options. Use your keyboard to select "Last Known Good Configuration," and press "Enter." Now the computer will restart and you will get the registry settings and device drivers which were active when your system was working fine.

However, if you get this kind of issue continuously there is some virus attack and I'll recommend installing any latest Antivirus program.

Slow Performance

There can be plenty of reason for the slow per of your computer. To do the computer optimization you need to, check your start up programs and also the temporary files need to be deleted because they consume unnecessary space of your hard disk. The startup program can be managed from the control panel "Add or Remove" option.

Registry Issue

Computer troubleshooting is very critical in case of any registry issue. So, before making any changes in your Windows registry you must take backup of your computer data. Alternatively some online programs are available that can fix any kind of registry issue. The most common tool for Windows is Cleaner. This provide the safest and easiest way to fix registry problems.

iYogi Re-Defines Technical Support – BizTech2.

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use

What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.

At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

Source : BizTech2.com

iYogi Acquires Clean Machine Inc.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi. iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances. Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said, "This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers." "We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses", added Challu. With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders. "I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners", said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi. ABOUT IYOGI Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.co.uk. ABOUT CLEAN MACHINE Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com. CONTACT: iYogi Contact Vishal Dhar President Marketing iYogi Inc. Phone: 212 229 0901 Email: vishal@iyogi.net

The Press Release is available at its source: iYogi acquires Clean Machine Inc.

Remote Virus Scan and Removal

Have you ever experienced new online backup services? Online computer support services back up your data online with their data center. This means that you're backing up to a safe and sound console which is far away from the virus attacks.
A complete group of computer virus is roaming freely in cyberspace. There are millions of computer users who are always-on the Internet to search for one thing or the other. Web users easily fall prey to such malicious matter which causes great frustration and downtime. Most computer users don't realize they have a virus until their computer starts to run as slow as molasses. Well! There can be other symptoms too like frequent pop-ups, advertisements, slow speed of the Internet.

Viruses, Worms, and Trojans, spyware and adware disguise themselves in the face of email attachments, IM, or PPT. What it takes to remove computer virus? Just a simple antivirus software program. However, making the most out of it can prove to be an uphill climb for users. Improper configured antivirus software is simply useless. With an increasing use and importance of computers in today's hi-technology world, it is important that you take proper care of your system to ensure its maximum productivity and proper working.
With a high proliferation of online computer support centers, you can avail the best and the most economical support services. There are technicians who help you diagnose and fix errors. They also perform a full virus scan, and threat removal. They will also suggest you ways to stay safe online and how to install antivirus protection on your system to have a 24x7 protection from virus.

For your online antivirus support technicians, troubleshooting computer virus or spyware problems is as easy as picking up the phone and speaking with you. They are armed with latest tech information and virus removal techniques. This is what makes them perfect for troubleshooting PCs.

With online computer support services, you can ensure to have maximum protection against web hackers and malicious software that can steal or destroy your personal information. Some online support vendors use advanced software to classify all the major avenues of attack and help you decide the best security settings for your PC.
Daisy is a technical and security specialist for iYogi, a online tech help company that is synergistic ally aligned to offer remote computer support and tech support ,technical help and Microsoft help services to its clients in UK, USA, Canada, Australia and Singapore.
For your online antivirus support technicians, troubleshooting computer virus or spyware problems is as easy as picking up the phone and speaking with you. They are armed with latest tech information and online virus removal techniques. This is what makes them perfect for troubleshooting PCs.
With online computer support services, you can ensure to have maximum protection against web hackers and malicious software that can steal or destroy your personal information. Some online support vendors use advanced software to classify all the major avenues of attack and help you decide the best security settings for your PC.
Viruses, Worms, and Trojans, spyware and adware disguise themselves in the face of email attachments, IM, or PPT. What it takes to remove computer virus? Just a simple program. However, making the most out of it can prove to be an uphill climb for users. Improper configured antivirus software is simply useless. With an increasing use and importance of computers in today's hi-technology world, it is important that you take proper care of your system to ensure its maximum productivity and proper working.
With a high proliferation of online computer technical support service centers, you can avail the best and the most economical support services.There are technicians who help you diagnose and fix errors. They also perform a full virus scan, and threat removal. They will also suggest you ways to stay safe online and how to remove virus uk from your system to have a 24x7 protection from virus.

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